Returns
CANCELLATION OF ORDER
All items purchased from the Cleancandlecompany.co.uk website can be returned for a refund within 28 working days from receipt of goods.
In order to return an item to us you will need to log into your Cleancandlecompany.co.uk account and view your order details to select the item you wish to return and the reason for return. Print the Returns Form and check the information is correct. To process your return in the timeliest manner, you should include the Returns Form in the parcel you send back to us. Failure to do so could result in the delay of any refund.
We ask that you care for our goods whilst they're in your possession, and all items returned to us should be in its original packaging. The product must always be suitable for resale, and all items will be inspected by our Returns Team when we receive it.
If any of the product or its packaging is missing, we aren't obliged to issue a refund.
You and the carrier you select are fully responsible for the condition of the returned goods until they are received at our warehouse. The cost of return postage is at your expense, and we recommend you use a tracked service and obtain proof of postage.
The full price of the product will be refunded to you (subject to any deduction we are entitled to make due to your use of or damage to the products), including the cost of standard delivery.
Choosing a non-tracked postage service could result in a delay in processing any refunds.
We do our best to issue refunds within a week of receiving the item back to us, but if this isn't appropriate then we promise to make all refunds within 14 calendar days from receiving the goods back to our warehouse, or, if earlier, the day on which you provide evidence that you have returned the goods to us.
Please package items securely and include the Returns Form in the package and post to the following address:
Cleancandlecompany.co.uk Returns
Walesby Hall
Hall Drive
Walesby
Lincolnshire
LN8 3BZ
If we receive any returned items outside of the conditions of this policy the items will not be refunded. We will provide you with a reason why and if you would like us to post these items back to you, we will ask for £5.99 to cover the cost of a tracked postal service. Our Returns Team will be in touch with you to arrange payment of postage if you choose this option.
We are not obliged to issue refunds for any returned items which fall outside of the terms laid out in this Returns Policy.
Your statutory rights are not affected.
FAULTY GOODS
A 30 day product guarantee is included with your purchase beginning on the date you receive your goods. In this time you may return faulty goods for a refund.
If you find an item you've received to be faulty, then you should let us know as soon as possible. We will happily issue you a refund, and you should follow the procedure set out below.
If an item is found to be faulty, it is possible to have your return postage refunded up to the value of £5.99 with a postage receipt. Please contact Customer Services for more information.
In order to return a faulty item you will need to log into your Cleancandlecompany.co.uk account and view your order details to select the item you wish to return and the reason for the return. Print the Returns Form and check the information is correct. To process your return in the timeliest manner, you should include the Returns Form in the parcel you send back to us. Failure to do so could result in the delay of any refund.
Please package the item(s) securely and include the Returns Form in the package and post to the following address:
Cleancandlecompany.co.uk Returns
Walesby Hall
Hall Drive
Walesby
Lincolnshire
LN8 3BZ
You and the carrier you select are fully responsible for the condition of the returned goods until they are received at our warehouse. We recommend you use a tracked service and obtain proof of postage. Choosing a non-tracked postage service could result in a delay in processing any refunds.
If an item is found to be faulty, the full price of the product will be refunded to you, including the cost of standard delivery. We will also refund it is possible to have your return postage refunded up to the value of £5.99 on receiving proof with a of your postage receipt. Please You can contact Customer Services for more information.
We do our best to issue refunds within a week of receiving the item back to us, but if this isn’t appropriate then we promise to make all refunds within 14 days from receiving the goods back into our warehouse. We are unable to process a refund until the item is returned to us.
Your statutory rights are not affected.